Roof 2 Roof Roofing Ltd are proud to be a Which? Trusted Trader. But why is that important to you as a customer? What does it mean? Why should you choose us because of this? And how do you benefit?
Which? is the UK’s largest independent consumer organisation. They have been rigorously testing products and services for more than 60 years – as well as assessing and endorsing local tradespeople. Like their well known Best Buy logo, the Which? Trusted Trader logo is a sign of reputation and trust, helping consumers choose the right trader for them and giving good traders the recognition they deserve.
Roof 2 Roof Roofing Ltd are among a select group of traders checked and assessed by Which? for quality, reputation and trust of our work, meaning you can feel safe and have peace of mind with unbiased advice that we are the right company to look after your Roofing needs.
Which? Trusted Traders is an endorsement scheme run by Which? that recognises reputable traders who successfully pass an assessment process carried out by our trading standards professionals.
Not just anyone can become endorsed. The assessment process includes:
This is obtained to validate the financial health of a business who applies to be assessed.
The Which? Trusted Traders endorsement team contacted a selection of customers from a trader’s most recent work to check references. (They don’t carry out site visits to assess the trader’s work.)
A thorough examination of our business and administrative procedures to ensure that businesses have consumer interests in mind.
Our standard assessment was conducted face-to-face, at our business premises, and was carried out by a Which? trading standards professional to fully understand all aspects of how we run our business.
We received a report of the assessment, providing valuable feedback from the experienced assessors to ensure that we meet their high standards before we were allowed to join the scheme.
It is important to recognise that not all business make the grade and achieve this stamp of approval due to the high demands of the assessment. Only those who meet Which?’s high standards can become Trusted Traders so we are extremely proud.
Which? is a brand synonymous with quality, accountability and professionalism. These are values we always try our very best to uphold and endorse in all our business and work activities. Being a Which? Trusted Trader is a visible signal of this and gives reassurance to all our customers that we have high standards and that they can use our services with confidence. For us it’s more than just about the endorsement. It’s about showing our customers that we practise what we preach with regards to our quality of work and customer service, and we are proud that this is recognised for all our customers to place their trust in us.
Roof 2 Roof Roofing always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure Roof 2 Roof Roofing can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards Roof 2 Roof aims to achieve.
Please contact Roof 2 Roof Roofing straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
Roof 2 Roof Roofings Complaint Procedure.
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event Roof 2 Roof Roofing is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
Roof 2 Roof Roofing has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.
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